What we Handle
A full suite of administrative, billing, and technology services — so your team can focus entirely on patient care.
Accounting & Financial Reporting Services
Payroll Services
– Semi-monthly payroll processing
– Monthly provider productivity pay calculations
– Payroll deductions & 401(k) withholding and funds transfer
– W-2 / tax reporting
– Monthly payroll reports of wages and hours
– Electronic timeclock & employee self-service web access
Accounts Payable Services
– Manage vendor financial relationships
– Review and verify status of all practice expense invoices
– Payment of all office expenses
Cash Collection Management
– Daily cash accounting and deposit tracking by provider and office location
– Oversee lockbox operations
– Monthly accrued revenue to cash collections analysis
Monthly Financial Reporting
– Monthly patient visit volumes by provider and location
– Monthly P&L by provider and office location
– Billing and collection financial analysis by provider and location
– Detail and summary expense reporting by provider and location
– Location and provider benchmarking
Banking
– Assist in shopping required practice banking services
– Manage practice banking relationship
Practice Operations & Management Services
General Services
– Conduct monthly practice performance reviews with provider
– Analyze practice performance data
– Monitor patient volume and practice billings
– Provide monthly accounts receivable reports
– Benchmark practice and provider performance
Practice Development
– Assist with practice strategic planning
– Assist with practice marketing and promotion programs
– Patient volume development via patient outreach
Practice Staffing
– Assist with staff performance management
– Recruit new providers and staff
– Assist provider with staffing model and budget implications
– Oversee practice manager/office lead performance
– Monitor practice operational efficiency
Practice Staff Training
– Train front-desk staff on use of practice systems
– Provide staff training on OSHA, HIPAA, and all necessary regulations
– Ensure all training is periodically certified as required
Credentialing Services
– Manage payor enrollment and hospital privilege applications
– Maintain provider credentials and malpractice policies
Payer Contracting
– Negotiate payer and ACO contracts on behalf of the practice
– Monitor managed care plan performance vs. contract obligations
RCM, Enrollment & Collections
– Support vendor contract negotiations
– Monitor, benchmark, and report vendor performance
Quality, Standards & Regulatory Compliance Services
Value Based Care
– Assist in selection and development of ACO relationships
– Monitor value-based care contract performance
– Report performance to practice sites
– Support practice sites in improving performance
Care Management Programs
– Assist practices in developing care management programs
– Recruit and train practice care managers
– Monitor and report care management program effectiveness
Clinical Database
– Work with IT vendors to ensure database functionality
– Support and train practice sites on database utilization
– Monitor database utilization and effectiveness
Patient-Centered Medical Home (PCMH)
– Communicate updated NCQA policies required for PCMH
– Review of all practice documentation for each standard prior to submission
– Maintain staff surveys, patient satisfaction surveys, and tracking logs
– Assist with PCMH certifications
HIPAA
– Assist with corporate compliance program
– Policies and procedures development and education
– Assist in identification of corrective action plans and training
– Train employees on fraud, abuse, and PHI security rules
– Maintenance of compliance hotline for reporting of potential noncompliance
– Assist with investigation and review of potential noncompliance issues
– Support resolution of compliance violations
OSHA
– Education on employee safety and health in the workplace
– Coordination of annual audits to determine OSHA compliance
– Investigation and review of OSHA violations
Human Resource Management Services
New Employee Orientation & Onboarding
– Complete all required background checks
– Provide basic employee orientation
– Present organizational values and employee handbook
– Provide training on billing and/or practice management systems
– Support educational infrastructure for new-hire regulatory and quality-compliance training
Employee Benefits Management
– Oversee enrollment and changes
– Manage payroll deductions
– Process monthly benefit bills
– Provide bi-monthly COBRA notification
– Administer 401(k) enrollment
Other HR Services
– Maintain insurance and worker’s compensation legal compliance
– Assist with writing and maintaining employee handbook
– Assist in federal compliance
Information Technology Services
General Services
– Management of all hardware and software systems
– Implementation of new hardware and software
– 24/7 tech support
– EMR support for Veradigm and other EMR systems
Technology Offerings
– Hosted group secure email system
– Cybersecurity online training
Legal Oversight, Risk & Litigation Management
– Work with group’s designated attorney on agreements and contracts
– Assist in management of provider malpractice liability insurance coverage
– Assist in ongoing risk management and litigation activities
Practice Development
External Growth
– Provide sales and marketing resources to recruit new practices to join the group
– Assess potential new practices’ current services and financial standing
– Develop complete financial assessment and proforma
– Present potential new practices to the ownership group for approval
Internal Growth
– Actively explore new practice revenue opportunities
– Assist with new site practice expansions
– Recruit new providers
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